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faq's

how do we get our bills analysed?
how quickly may we move our mobiles to another network?
how do I unblock my phone? - the screen shows
enter "PUK" code?

how do I transfer the names and numbers onto my
new sim card?

I am going abroad is there anything I should do?
I Keep Getting Voicemail Alerts For The
same messages
how can I switch on my voicemail?
how can I tell what my mobile number is?
how can I tell what my serial number (imei) is?
how do I retrieve my mailbox number on Vodafone?
what phones can use GPRS & Bluetooth?
how much data do I use?
why is there a buzzing noise when I use a GPRS?
what are the system requirements of mobile connect?
how do I configure my phone for internet access?
can I use the internet access abroad?
what do I need to access the internet?
what can I do with my wap enabled GPRS phone?
how to program an Orange fixed dial sim?

how do we get our bills analysed?

Fax a copy of your summary bill to 01273 587980 and we will do the rest


how quickly may we move our mobiles to another network?

Oftel stipulates that a maximum of 7 days is taken to transfer mobiles from one network to another for under 25 mobiles, above this and it takes 14 days, charges may apply to transfer mobiles early.


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how do I unblock my phone?

- the screen shows enter "PUK" code?


You can obtain this from your service provider of if you are a client o f dane europe call 01273 587600 and we will obtain the
code.


how do I transfer the names and numbers onto my new sim card?

(This feature is handset dependent) To transfer names and numbers from old sim or phone place old sim in new handset (Nokia's are likely to have this facility) and select names scroll to copy - select sim to phone press ok. This transfers all names and numbers to new phone. Then repeat above using new sim and select phone to sim. Done.


I am going abroad is there anything I should do?

Request confimation from us that your international bars are lifted.


Note: if you are on either o2 or Vodafone you will need a different number to access your voicemail inbox, so instead of calling Vodafone on 121 send in the UK, in say the USA the voicemail number may look like +44 7786 587399 (each mobile has a different mailbox number, this is only an example and your number will be very different to this).


Also, you will also need to change your voicemail security pin before leaving the UK. If you do not change it you will not be able to retrieve messages abroad.


You may need to do a manual roam when you first switch your handset on in the destination country, to do this, select menu options, scroll to phone settings (menu options vary according to phone so check your manual before leaving the UK) then select network selection, choosing manual from the two options, the phone will then do a manual roam and list all available networks, (international call charges apply so do check with your provider for possible charges for calls made and calls received while abroad). Save the mailbox number in your phone memory, then when you need to retrieve your voicemail, call the mailbox number, interrupt the auto message with a 9 if on VF & enter your voicemail pin (you should have previously changed this 4 digit voicemail box pin in the UK) and then you should be through to your voicemail as you would hear it in the UK, see below for 02 options.


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I keep getting Voicemail Alerts for the same messages?

On Vodafone, access your voicemail, key 121 send, while message plays key 3, this should delete message On o2, key 901 send, then key 3 while message plays to delete message playing. You will need to do the above for each of the messages. TIP:- If you listen to your messages right through and until they have finished then they will delete automatically and so will not keep getting notifications through to you. On Orange, key 123 and follow options.


how can I switch on my voicemail?

On Vodafone: key 1211 send, then listen to message to confirm activated, then switch your mobile off and dial your mobile number from a land line to check call goes through to your voicemail. On o2: key 1750 send, then listen to message to confirm activated, then switch your mobile off and dial your mobile number from a land line to check call goes through to your voicemail.


On 02: key 1780 on your 02 handset to set up your

voicemail retrieval number, ensuring you change the default 02 voicemail pin from 8705 in the UK before you leave, to do this first in the UK, key 901 send, then key * for main menu following options to switch voicemail security pin to on.


Follow the same to select options to change pin from default 8705 to your own 4 digit pin. When abroad, your mailbox number for use abroad will be +44 followed by your mobile number without the first '0', eg; your mobile is 07786 587399 your mailbox number would be +44 7786 587399, then dial your mailbox number from abroad, key * to interrupt message playing, the your own 4 digit pin, this should take you straight through to your voicemail.

For our clients if you need help or assistance while abroad you can call us on +44 1273 587600 or 02 on +44 8705 214000. 02 supply a product called 'International Traveller Service'which offers up to 50% off international rates for calls received while roaming and calls made in the UK. Contact us on 01273 587600 to find out more.


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how can I tell what my mobile number is?

Key the following into your handset and the network will then send you your mobile number by return text message *#100# send easy isn't it!


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how can I tell what my serial number (imei) is?

While the handset is switched on, key the following into your handset and the handset will automatically display your imei or serial number for those who dont have a clue what is meant. *#06#
easy isn't it!


how do I retrieve my mailbox number on Vodafone?

Key the following into your handset and the network will send you your code by text message. *#104# send, easy isnt't it! Save it to your handset and use it instead of 121 which you only use on VF preferred networks or in the UK.


what phones can use GPRS & Bluetooth?

(only for those handsets enabled) GPRS ‘general packet radio service’ – allows data to travel at faster rate than normal GSM and the connection is always on, but you only pay for the amount of data transferred, costs are p/kb. To activate GPRS for data users please contact 01273 587600. Bluetooth allows many devices to talk to each other without a wire connection, ie; NO WIRES, eg; personal handsfree to mobile handset, or headset to car kit, or phone to laptop with Bluetooth enabled pc card, or laptop with Bluetooth card to Bluetooth enabled printer, requires Bluetooth enabled devices at each end to work.

Please contact us with your requirements & for more information on devices available:- contact Dane Europe 01273 587600.


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how much data do I use?

Data usage varies widely. Emails can be as small as 2 KiloBytes for a text only message but will grow in size rapidly as you add formatting, pictures or attachments. Generally the maximum size limit of an email depends on your email service but is usually between 5 - 10 MegaBytes. The Vodafone Mobile Connect card will handle all of these but will take longer to download the large emails and you will have to consider the cost when sending or receiving large messages.


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why is there a buzzing noise when I use a GPRS?

data card? This behaviour is caused by your laptop failing to block radio interference from the GPRS data card to the rest of the device and is outside the control of either Vodafone or the original PC card manufacturer. It will not damage your PC, mouse connected to a serial port at the back of your laptop, rather than the built-in keyboard mouse or perhaps try a different GPRS data card, as different models have different radios fitted.

If you continue to experience problems with the way in which your laptop operates, you should discuss this further with your Service Provider.


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what are the system requirements of mobile connect?

The Vodafone Mobile Connect card requires: An Intel compatible PC that runs:- Windows 98, ME, 2000, NT4, XP Pro/Home Edition 100 MHz Pentium-compatible CPU 3 MB available space on Hard Disk Display resolution of 1024x768 or greater CD-Rom drive PC Card (PCMCIA) Release 2.1, Type II or Type III card slot.


how do I configure my phone for internet access?

You can configure your laptop for Internet access by downloading the necessary software from the Connect Me section - please click on the link on the below.


o2

-

http://www.o2.co.uk/productsservices/ota2/select/0,,184,00.html

Vodafone

- Go to the Vodafone web site and type WAP into the search box, and it will bring up the latest WAP page settings links.

http://www.vodafone.co.uk/

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can I use the internet access abroad?

- yes as long as roaming agreements exist.
check this link out - list of GSM & 3G GPRS enabled networks world wide

www.gsmworld.com/roaming

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what do I need to access the internet?

You need a GPRS handset, connected to a GPRS price plan and a PDA or laptop together with data connectivity, using a wireless device/connection or Bluetooth or a data device to link them such as a data cable. Or simply slot a 3G GPRS data card into your laptop. All that is then required is to configure both the handset and PDA/laptop and you can access the Internet.


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what can I do with my wap enabled GPRS phone?

Your WAP enabled GPRS handset can give you access to a huge variety of information and services whilst you are away from the office. Internet based emails, access business calendars, location maps, news headlines, share prices, sports scores, lottery results, last minute flight and hotel offers - all there at your fingertips. Go to your network provider web site to discover these additional benefits.


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how to program an Orange fixed dial sim?

Procedure for changing fixed dial nos on Orange Sims:

Go to settings Select
Security Select
Pin Code Select
Enter 1111
Scroll to Fixed Dial Select
Option On Select
Security Code 12345
Then eg; program 5 x nos using 1-5 as may be required.

NB: Once done - change security code from

12345 to your own master code
Go to settings Select
Security Select
Pin Code 2 Select
Enter 12345
Enter new 5 digit pin (keep record)
& re-enter Key OK

NB: if you forget new pin code 2 then

will cost 350 to unlock minimum ex vat to unlock.


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Important: Terms & Conditions On Using Information

Please confirm with either Dane Europe or your handset/airtime provider any settings you are wishing to use. If you are in any way at all unsure as to how to proceed then contact your equipment provider or airtime provider. Dane Europe Technologies Ltd cannot be held responsible for costs you incur, it is at your discretion whether you use this information and it is only to be used for the purpose for which it was meant.



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